Job Description

Medical Office Manager

PCC Medical Holding, LLC (Physician Care Centers) is a dynamic and fast-growing company of primary medical offices throughout the country. Specializing in family medicine and the Medicare population, we have grown to more than 50 clinics, 90 providers, and 500 employees spanning Florida, Georgia, South Carolina and Texas. Our goal is to guide our patients to healthy and enjoyable lives.

Our culture is to be intentionally kind to one another by treating each other with respect and empathy. The most impactful leadership lessons are taught by example. In leading, teaching, and coaching our organization to demonstrate the care, tolerance, and respect we want to see, we lead by example throughout our organization.

The Medical Office Manager plays a critical role in ensuring the smooth and efficient operation of a medical practice or healthcare facility. This position is responsible for overseeing administrative functions, managing staff, and coordinating patient services to enhance the overall patient experience. The role requires strategic planning and implementation of office policies to comply with healthcare regulations and improve operational workflows. The Medical Office Manager acts as a liaison between medical staff, patients, and external vendors, ensuring clear communication and effective problem resolution. Ultimately, this position drives the success of the medical office by fostering a professional, organized, and patient-centered environment.

Minimum Qualifications:

• Bachelor's degree in Healthcare Administration, Business Management, or a related field.
• Minimum of 3 years experience in medical office management or healthcare administration.
• Strong knowledge of medical billing, coding, and insurance processes.
• Familiarity with electronic health record (EHR) systems and healthcare compliance regulations.
• Excellent organizational, communication, and leadership skills.

Preferred Qualifications:

• Certified Medical Manager (CMM) or Certified Medical Practice Executive (CMPE) credential.
• Experience with specific EHR software such as Epic, Cerner, or Meditech.
• Background in managing multi-provider medical practices or specialty clinics.
• Advanced knowledge of healthcare laws and regulatory requirements.
• Proficiency in financial management and budgeting within a healthcare setting.

Responsibilities:

• Manage daily administrative operations of the medical office, including scheduling, billing, and patient records management.
• Supervise, train, and evaluate office staff to maintain high performance and adherence to office policies.
• Ensure compliance with healthcare laws, regulations, and accreditation standards, including HIPAA privacy rules.
• Coordinate with healthcare providers to optimize patient flow and service delivery.
• Oversee financial activities such as budgeting, billing, and insurance claims processing.
• Implement and maintain office procedures and protocols to improve efficiency and patient satisfaction.
• Serve as the primary point of contact for patients, staff, and external partners to resolve issues promptly.
• Monitor inventory and order medical and office supplies as needed.

Skills:

The Medical Office Manager utilizes strong organizational skills daily to coordinate complex schedules and manage multiple administrative tasks efficiently. Leadership and interpersonal skills are essential for supervising staff, fostering teamwork, and maintaining a positive work environment. Proficiency with EHR systems and medical billing software enables accurate patient record management and billing processes. Analytical skills support budgeting, financial oversight, and compliance monitoring to ensure the office operates within regulatory guidelines. Effective communication skills are critical for interacting with patients, healthcare providers, and external partners to resolve issues and enhance service delivery.

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