Job Description

Founded in 1966, Friendship offers diverse senior living accommodations, award-winning care, new and innovative services, as well as specialized rehab and therapy, to over 1,500 residents and patients each day. With four campuses, the earliest dating back to 1919, Friendship has grown to offer the full continuum of care, including independent living, assisted living, home care, outpatient therapy, inpatient rehab, long-term care and Alzheimer’s and memory care. As a non-profit, Friendship provides a caring community to serve a wide-range of residents including those with limited financial means. Visit friendship.us for more information.

The Medical Office Manager is responsible for the performance and supervision of both day-to-day administrative/reception duties.

Roles & Responsibilities:

• Assists with maintaining support staff work schedule, assisting with Human Resource requirements
• Front desk reception
• Greets patients, completion of registration forms, and gives instructions
• Files and maintains medical and financial records
• Prepares and types correspondence
• Processes mail
• Uses communication skills with appropriate medical terminology
• Follows appropriate legal and ethical professional conduct
• Follows medical practice and OSHA safety rules and procedures while on assignment
• Follows and upholds HIPAA regulations
• Ensure all charts are prepared at least a week in advance including obtaining medical records for patients prior to an office visit
• Ensures incoming patient phone calls are answered in a timely manner and maintains reasonable wait times
• Maintains patient confidentiality which complies with all HIPAA regulations
• Manages monthly physician schedules
• Directs and/or secures the services and products of outside sources such as medical supplies, equipment, office furnishings
• Oversees patient care tasks which could include: clinical assessments, acting as a patient liaison, acting as an advocate, and coordination with the necessary staff and resources to ensure excellent patient outcomes
• Performs other position-related duties as assigned
• Assists VP of Healthcare Operations and Friendship with growth analysis, introducing and examining opportunities for growth of clinic with external partnerships.

Essential Functions:

• Ability to make independent decisions within the scope of license or certification when circumstances warrant such action
• Comply with all local, state, federal, and facility policies and procedures
• Works with physicians and staff to implement clinic goals and objectives in support of the strategic plan
• Oversees the day-to-day operations of the office including but not limited to the following: staff management, scheduling, facilities, billing

Qualifications:

• Experience in the medical field & knowledge of medical terminology, office management or leadership
• Knowledge of accounting, data and administrative processes and principles
• Ability to handle medical records discreetly.
• Time-management skills.
• Ability to multi-task and perform well in stressful situations.
• Exceptional people skills for liaising with patients, healthcare providers, specialists, clinic staff and the public.
• Excellent written and verbal communication skills.
• Exceptional organizational skills to ensure that quality services are provided.
• Competency with computer-based healthcare administration systems.

Education & Experience:

• High School Diploma or equivalent required
• Two years or more administrative/clinical experience in a medical practice setting

Benefits for Full Time Positions:

• 401(k) retirement plan along with employer match
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• Paid Time Off
• Employee Assistance Program
• Education Assistance
• Company Paid Life Insurance
• Voluntary insurance (additional life insurance, accident insurance, critical illness, short term disability)

Friendship values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military.

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